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Don't be scared of selling luxury online in China - Mirko Bordiga
00:04:13
When there's a breakdown, blame the 'foreigner' - James Telfer
00:04:52
Luxury Brands Must be Online to be Relevant - Cyril Drouin
00:05:11
In Asia, trust drives new business models - Yinglan Tan
00:03:26
Don't replace regular feedback with mind reading - Jason Hicks
00:03:41
Focus on the Purpose, Not the Job - Morry Morgan
00:02:44
Customers Complain Because They Are Loyal – Morry Morgan
00:03:51
Customer experience is the next battlefield in China - Daniel Dannenmann
00:07:11
In China, link your luxury brand to history - Andrew McGarry
00:06:58
Great CX is dependent on employee engagement   Ben Motteram
00:04:16
Control your online narrative during a crisis - Nicole Matejic
00:02:39
Motivation Comes from Skill and Will - Jeff Lunz
00:03:20
China is so Black and White You Have to be Grey - Morry Morgan
00:04:36
There is No Best Practice in China - Kristina Koehler-Coluccia
00:04:49
When managing change, focus on progress, not goals - Dr Jason Fox
00:04:45
Beat your competitors by showing their complacency - Peter Banfield
00:04:38
In Asian banking, constraint is the mother of invention - David Simms
00:03:38
Dr. Michael Hewitt-Gleeson - CVS2BVS
00:28:30
Johnson & Johnson Emerging Leaders Forum Asia-Pacific
00:03:24
J&J Insights - Alvin Lee - Answers Lie in the Dark
00:02:55
J&J Insights - Andre Obradovic - Great Leaders Know They Are Incomplete
00:04:32
Consistency reduces fear of change - Gavin Nicholson
00:03:21
Tailor the Position to the Talent, and Not the Reverse - Danny Armstrong - ClarkMorgan Insights
00:02:08
Great leaders know they are incomplete - Andre Obradovic
00:04:11
Let your staff make mistakes - Andre Obradovic
00:04:47
Knowing your team's skills can help define strategy - Heidi Kreuchen - ClarkMorgan Insights
00:02:10
Performance Improvement is like Flying to the Moon - Heidi Kreuchen
00:03:50
Give the '90's Generation' Attention, or Lose Them
00:02:02
Productivity + Innovation = Return on Payroll - Michael Hewitt-Gleeson - ClarkMorgan Insights
00:06:46
Use 'X10 Thinking' to transform your organisation - Michael Hewitt-Gleeson   ClarkMorgan Insights
00:02:49